We want you to feel comfortable with your purchase. Please contact us when you need help with a return.
30-day return request window
You may request a return within 30 calendar days after receiving the item. The request window starts on the date the item is delivered.
Return condition
We accept returns of products that are unused and remain in a condition suitable for resale. Please protect the item carefully for its return journey.
Start a return
Email service@sortandstill.com with your order number and the item you wish to return. We will explain the return steps and confirm the return arrangements. Please contact us before sending the parcel so we can match it to your order.
Return address
DAAN FASHION JEWELRY CO., LIMITED
RM4, 16/F, HO KING COMM CTR
2-16 FAYUEN ST, MONGKOK
KOWLOON, Hong Kong
Refund timing and fees
For an eligible return requested within the window above, we will issue your refund within 10 calendar days after we receive the returned item. The time for a credit to appear in your account can depend on your bank or payment provider. We do not charge refund-processing fees, handling fees, or restocking fees. These waived fees are separate from return postage, as explained below.
Return shipping
Returns are sent by mail to our company address in Hong Kong, shown above. For non-quality returns, including a change of mind, you are responsible for the international return postage from the United States to Hong Kong. The actual postage cost depends on the carrier, parcel size and weight, and shipping service selected; we do not impose a fixed return-postage charge.
If an item arrives damaged or was sent incorrectly, we cover the return postage. Contact service@sortandstill.com before posting any return so we can confirm the return arrangements.
Damaged, incorrect, or faulty items
If your order arrives damaged, is incorrect, or has a fault, email service@sortandstill.com with your order number and details of the issue. Photos can help us understand the problem. We will work with you to arrange an appropriate resolution.
This policy does not limit any consumer rights that apply under law.